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Return Policy

If you’re unsatisfied with products you purchased from I AM bags, you can return or exchange your bags as follows:

  • Bags purchased online can be returned online within 7 days of receiving the item
  • Items purchased in a I AM bags retail store must be returned in-store within 7 days of purchase
  • Original receipt or packing slip is essential to complete the return or exchange
  • Bags must be unused and remain its original status including tags and accessories
  • Customized products are not eligible for return or exchange
  • Pls contact via email sales@iam-didi.com for return or exchange request