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FAQ

General Care Instructions
Please treat your bag with care to extend the life of its service.
Avoid high heat, sharp items and chemical cleaners all the time. 
Do not bleach, do not soak in water. 

1.    Leather:  Apply leather cream or hand cream gently to spot clean the stain or dirt.

2.    Fabrics:  Fabrics are treated with coating or water repellent to resist water and stain. 

  • dirt and stains: use soft brush or alcohol free baby wipes to spot clean the area. 
  • serious stains, coffee spills, food residue… : use soft brush and diluted dishwashing detergent to spot clean (avoid leather parts). Rinse the cleaning spot until the residue is removed. Leave the bag to air dry naturally. Please test on less visible area to avoid uncontrollable color variations in material. Professional clean when needed.

Hand Wash vs Machine Wash
Always hand wash, spot clean the bag if necessary.
We do not recommend to machine wash I AM bag to prevent any damage or discoloration.  

 

My bag is wet, can I use dryer?
Fabric used on I AM bags are carefully selected for its texture, color and most importantly the functionality and the durability.  Water repellent is the key attribute of I AM fabric, it will resist water and stain.
If the bag was rained or splashed, use towel to remove excess water, remove all the items from the bag,  keep the pockets and compartment open, and leave the bag in a dry and cool area to air dry naturally.
Avoid high heat high humidity environment. Do not use dryer to prevent any damage or discoloration.  

 

Help, a piece of chocolate melted inside my bag, what can I do ?
Firstly, remove the melted chocolate and wipe clean with damp cloth.
Use soft brush and diluted dishwashing detergent to spot clean the residue.
Rinse the spot until the stain is removed. Leave the bag to air dry naturally. 

 

My bag is stained by the jeans, can you help ?
Try the alcohol free baby wipes to remove the jeans stain.
If the stain remains obvious, use cloth and diluted dishwashing detergent to spot clean the surface.
Rinse the spot until the jeans stain is removed. Leave the bag to air dry naturally.
Avoid direct contact with poor color fastness garments to avoid color migration. 

 

For more information and or inquires, pls contact via e-mail sales@iam-didi.com. We are happy to help. 

 

Water Repellent Fabric

Water repellent is a finishing treated to fabric to shed water. Water will bead on the fabric surface to keep the bag dry in a scatter shower or splash. 

Water repellent does not mean water proof. Water may penetrate via stitching or zipper and fabric may soak through if keeping the bag under water. 

French Binding

A classic couture sewing technique to enclose the raw edges of leather with tailored elegance.
More importantly, french biding adds durability to the wallet on edge finishing. 

I AM backpack features

  1. Budi, a decorative touch to I AM bags, can be removed and used separately as a key chain. 
  2. I AM customized back straps, with 145 silicon dots on each strap, it helps to distribute weight evenly on shoulders. It also keeps the back straps from moving while walking.  
  3. Fabric and printing apply Azo-free dye and printing agents. 
  4. High quality fastners & Buckles supplied by Nifco, recognized for its high quality standard. 
  5. Nickel-Free metal parts comply with EU regulation, no harmful heavy metal components. 
  6. The lower strap attachments are reinforcement by full length in main material and extra secure stitching to increase its durability.